Shipping & Returns Policy

Turnaround Time – Standard: 

1. Proofing Process (if applicable):

• The proofing process, if applicable, takes approximately 2-3 business days. During this time, customers will have the opportunity to review and approve the design before production begins. 

2. Production Time:

• Once the proof is approved, the production time for standard orders (100 items or less) is estimated to be 3-5 business days. This includes the time it takes to manufacture and customize the ordered products. 

3. Shipping Time:

• Shipping time, which may vary based on the destination and the shipping method selected during the checkout process. 

4. Expedited Options:

• Customers who require faster processing and delivery may explore expedited options during the checkout process. Expedited shipping methods are available for an additional cost. 

5. Business Days:

• The provided turnaround time is based on business days, excluding weekends and holidays. Orders placed on weekends or holidays will be processed on the next business day. 

6. Notification of Delays:

• In the rare event of unforeseen circumstances that may cause delays, customers will be promptly notified with updated delivery estimates and relevant information. 

Rush Fee: 

1. Expedited Services:

• A rush fee of $66 will be assessed on orders that require expedited proofing and/or production. This fee is designed to cover the additional costs associated with prioritizing and expediting the order process. 

3. Impact on Turnaround Time:

• The rush fee is designed to expedite the proofing and/or production process. However, the overall turnaround time will also depend on the selected shipping method and destination. 

3. Expedited Shipping:

• Customers should note that the rush fee specifically covers expedited proofing and production. If faster shipping is required, customers can select expedited shipping options during the checkout process for an additional cost. 

Product Return / Refund Policy

Custom Non-Refundable Products:

1. Non-Refundable Products:

· Many products offered by Name at a Glance (NaagTag) are designated as non-refundable. These may include, but are not limited to, custom-made, custom engraved or personalized items, and services.

2. Understanding Non-Refundable Terms:

· By purchasing non-refundable products or services, customers acknowledge and agree that the sale is final, and no refunds will be provided.

3. Eligibility for Refund Exceptions:

· Refunds for non-refundable products or services will only be considered in the event of a product defect, damage during shipping, or failure to deliver the promised service.

4. Product Defect or Damage:

· If a non-refundable product is received in a defective or damaged condition, customers must contact our customer service team within 14 days of receiving the product. We will assess the issue and may offer a replacement or refund at our discretion.

5. Failure to Deliver Service:

· In the case of services that were not delivered as promised, customers must notify us within 14 days of the scheduled service date. We will review the circumstances and may offer a refund or credit at our discretion.

6. Customization Details:

· For custom-made or personalized items, customers are responsible for providing accurate customization details during the ordering process. Review all customization information carefully before placing the order, as errors or changes after production may not be eligible for a refund.

7. Canceled Services:

· For non-refundable services that have not yet been performed, customers may inquire about rescheduling or credit options.

8. Changes to Account Information:

· Customers are responsible for updating and maintaining accurate account information. This includes but is not limited to billing details, shipping addresses, email addresses, and phone numbers.

· Customers are encouraged to promptly communicate any changes to their account information, including billing and shipping details. Failure to provide updated information may result in the use of previously provided information.

Product Error Resolution Policy: 

1. Accuracy and Customer Satisfaction:

• At Naag Tag, we are committed to ensuring the accuracy and quality of our products. If a product is produced incorrectly or not in accordance with a customer’s written instructions, including e-mails and other electronic communications, we will take immediate steps to rectify the error. 

2. Replacement and Expedited Process:

• In the event of a production error, Naag Tag will promptly replace the incorrect product and expedite the production and delivery process to minimize any inconvenience caused to the customer. 

3. Customer Notification:

• Customers will be notified of the error and the resolution plan. This may include confirming the corrected details, providing a new estimated delivery date, and any other relevant information. 

4. Customer Cooperation:

• We may request the customer’s cooperation in verifying the correct details for the replacement product to ensure that the subsequent order meets their expectations. 

5. Expedited Shipping:

• Naag Tag will use expedited shipping methods for the replacement product to minimize the turnaround time and provide the customer with the corrected items as quickly as possible. 

6. Documentation of Errors:

• Customers are advised to document and provide evidence of any errors in product production, including written instructions and electronic communications, to facilitate the resolution process.